Refund policy

RETURNS & CANCELLATIONS

All customers have 14 days from receiving their order to request a return, without giving any reason. Cancellations are accepted until the order is fulfilled.

To request a return or cancellation, visit account.sanremoshops.com. You will be prompted to sign in using your email address. A one-time login code will be sent to you — no password required.

Exceptions (hygiene items, once unsealed): underwear, shapewear, swimwear, lingerie, and makeup. Final sale items are non-returnable. Items must be unused and in original condition with all tags and packaging intact.

Return shipping is free. The 14-day window extends if it ends on a weekend or public holiday.

https://account.sanremoshops.com

CONTACT US FOR RETURNS For any return requests, contact us immediately at support@sanremoshops.com

DAMAGES AND ISSUES Please inspect your order upon reception and contact us immediately at support@sanremoshops.com within 14 days if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. You will get a 14-day window to request a return for defective, damaged, or wrong items only. Items must be unused and in original condition with all tags and packaging intact. We may require photographs 📸 as evidence of the wrong, damaged, or defective item to process your request.

RETURN ADDRESS We will provide you with the specific return address and instructions once we review your return request. Contact us at support@sanremoshops.com within 14 days of delivery, and we will send you the return address and prepaid shipping label.

REFUNDS We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at support@sanremoshops.com

Items sent back to us without first requesting a return will not be accepted, except for damaged or wrong items delivered.